Ya'll got a lot of questions.
I have a few answers.
How this shit works
Collections
Ready-to-ship pieces that launch together as a collection on my website. Previews available a few days ahead of the sales. First come, first served. Items in your cart are not guaranteed until checkout if fully completed and you reach the thank you page.
I try for at least one new collection each month, but this can vary. To stay informed on new collections,
Pre-Order
Available all the time, choose your style (a handful of options are available) and choose your saying (from the sets on the listings). All saying you see on my IG are also fair-game.
I'm often behind on updating the lists.
Shipping
Where
Anywhere and everywhere. Shipping costs are auto calculated at checkout.
***For USA specifics on tariffs see USA section below***
How
Items are shipped with Canada Post. *Due to the barfy shitshow that is CP, I have no fucking idea when your order will arrive* but you should receive a tracking email from CP once your item has been scanned.
Local Pick-Up
A new option for locals (Prince George, BC). Pick up is at Blackwood Gifts, 1480 7 Ave, Prince George, BC. You will receive an email when your order is ready and you may pick-up at your convenience.
Combining Orders
Use the code "COMBINE" at checkout if you currently have a previous order that has not shipped yet, and you would like to combine the orders for shipping.
If you choose this option and do not qualify, your order will be cancelled and refunded.
When
Even though we've got to the level where my house is an efficiently running warehome, if you expect Prime level shipping times, this probably ain't the place for you. I try to get orders out the door as soon as possible, but I am just one human person doing all of this, so orders take up to a week to ship. If you are truly in a rush, email me and I can likely accommodate.
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United States
UPDATE: US Shipping as of August 1, 2026: Open
US orders ship via Canada Post.
Ready-to-ship Items:
The 20% Tariff plus the $8 processing fee will be added to all US orders at checkout. You will not be charged anything additional upon delivery.
Pre-Order Items:
Due to rapidly changing tariff rates and the nature of pre-order items taking up to 10 weeks to complete, all pre-order items will be charged ZERO tariffs at the time of purchase. When your item(s) are ready to ship, an invoice will be emailed to you with the current tariff rate. Payable via credit card. Once the tariff is paid, your item will ship. There will be no additional charges upon delivery.
If the tariff invoice is not paid within 5 days your order will be cancelled, refunded, and the item will not be shipped to you.
This applies only to pre-order items for US customers.
All ready-to-ship items will be charged the current US tariff rate at the time of purchase.
Payment Breakdown:
Paid at time of purchase
Item ($ cost of item)
Shipping ($ depending on location)
Brokerage fee ($8)
Paid when item is completed
USA Tariff ($ variable to current rates)
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In stock?
No, I do not regularly have items in stock. Items in the online shop are what is currently available.
Caring for your mugs
Dishwasher and microwave safe.
*Unless specified on certain items with gold or silver detailing*
Return Policy
I package all products to the best of my ability with quality materials and the top priority is that your piece makes it to you - in one piece.
Unfortunately, the postal system is a rough, unpredictable ride and breakage sometimes happens. Wheelhouse Studio is not responsible for damages sustained during shipping and will not replace items that arrive broken. A refund for the broken item may be given upon request. Shipping fee will not be refunded.
I want you to love your pieces as much as I loved making them, so if you are unsatisfied with your purchase, you may return it for a full refund. Buyer pays return shipping costs.
Cancelling An Order
Please use this form to cancel an existing order.