I package all products to the best of my ability with quality materials and the top priority is that your piece makes it to you - in one piece.
Unfortunately, the postal system is a rough, unpredictable ride and breakage sometimes happens. Wheelhouse Studio is not responsible for damages sustained during shipping and will not replace items that arrive broken. A refund for the broken item may be given upon request. Shipping fee will not be refunded.
I want you to love your pieces as much as I loved making them, so if you are unsatisfied with your purchase for any reason, you may return it for a full refund. Buyer pays return shipping costs.